Must be first correctly configured and then consequently started. Keep in mind that after installing HP Web Jetadmin, the process of discovery Congratulations!įor those having issues with HP Web Jetadmin, you may find theĭocuments in the links below very helpful. Hopefully this will save someone a lot of time.Hello and IT Ox, thanks for returning to the post with your positive update. Your emails will now contain the correct link to launch the admin interface. I also had to modify the location of ‘set OSQL’ in this script due to my non-standard installation. Run the restore script and allow it to overwrite the existing database. Once you have the backup, open the file ‘HP.config.xml‘ in the Settings\WjaService\config folder and modify the IP address to the new address. I had to modify the location of ‘set OSQL’ in the script due to a non-standard installation. In the c:\Program Files\Hewlett-Packard\HP Web Jetadmin 10\WJABackupRestore folder run the backup script to produce a backup set.
To cut to the chase, the solution is really simple. In the end I got the software re-installed, only to find it was still hooked into the old database and the old information. It was still using the old IP address which was no longer valid.Īfter ‘googling’ for the solution without luck, I tried several approaches, some of which got me into a bit of a mess with the database. Unfortunately, this also included the link to open the admin interface. After the changes, and rediscovering the new printers (some of their details changed as well), the Web JetAdmin software continued to work as before. Recently, we had some major network changes which resulted in the IP addresses being changed for all our network devices (including computers and printers). You would just get the alert email with a summary of the issue and a link allowing you to open the admin interface in a web browser. It means that you can purchase toners when alerted rather than holding a large stock or being caught on the hop when all the colour printers are out and no-one has mentioned it until 5 minutes before a critical print job.Īnyway, we had been using this software for some years at work without any problems. For example, if the toner is low or there is a paper jam, it can alert you, allowing you to be proactive with support. HP Web JetAdmin is software that monitors network attached printers and provides alerts when certain conditions are met. If you’re not an IT person supporting printers using HP Web JetAdmin software, tune out now.
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